REFUNDS & CANCELLATION
Refund & Cancellation
How cancellation works, when we refund, and why Meta's conversation charges sit outside what we can refund at all.
01 Meta conversation charges are not ours
The one thing to know before you dispute a bill
Meta bills you directly for WhatsApp conversations, at its own rates. That is a separate account between you and Meta. We cannot refund it, credit it, or dispute it, because no part of it passes through us. If a Meta charge looks wrong, raise it in Meta Business Manager, not with us.
What you pay Cosalyx is for the software and the connection. The two bills are independent.
02 Subscriptions
Cosalyx subscriptions are billed in advance, monthly or annually, and renew automatically until you cancel.
Cancel any time from your account settings
Cancellation takes effect at the end of the period you already paid for
You keep full access until then; nothing is cut off early
We do not pro-rate a partial month
03 Marketplace apps
Some apps carry their own monthly fee, per connected item, a WhatsApp number, for example. Uninstalling stops the next charge; it does not refund the current period.
If you are with an agency, the price you pay is theirs, and your billing relationship is with them. Ask them about a refund. We invoice them, not you.
04 When we will refund
You were charged after cancelling
You were charged twice for the same period
A sustained fault made the service unusable and we could not fix it in reasonable time
A refund is required by law
Approved refunds go back to the original payment method, normally within 10 business days.
05 How to ask
Email [email protected] from the account address, with the invoice number and what went wrong. We answer within 5 business days. If we decline, we say why rather than leaving you to guess.
Questions about this document?
Write to [email protected] and we will answer. Cosalyx is operated by MATalogics, Lahore, Pakistan.